Refund policy

We offer a full 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.

To start a return, you can contact us at support@mecatlcacao.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return or refund questions at support@mecatlcacao.com.

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and sort you out right then!

Exceptions / non-returnable items
We do not accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Many thanks for choosing Mecatl and we wish you all the very best!

- The Mecatl Team